(EN) Setting Microsoft Teams policies

Creada por Mateo Giani Gelpi, Modificado el Vie., 31 Jul. a las 11:14 A. M. por Jesica Melo

⭐ Objetivo

Provide the English guide to the Microsoft Teams policies that must be adjusted so Lara can message employees.

During installation, and whenever Lara cannot reach a group of people even though the app is installed.

The company's Workspace manager user should verify the policy settings of MSFT Teams.

Step 1: Login to https://admin.teams.microsoft.com/

Step 2: Enter Teams apps in the left menu.

Step 3: Select Manage apps.

Step 5: Verify that all the flags are enabled/on, especially the Custom Apps option.

Step 6: Go to Setup policies

Step 7: Click on Global (Org-wide default)

Step 8: Enable the upload of custom apps which is the Upload custom apps option.

IMPORTANT! This policy (step 8) takes approximately 15 hours to be taken into account. Thus, it will take a day for the changes to take effect.

And now, all is set! You can continue to install the app.

If you have any questions or inconveniences, please contact us via email at support@meetlara.ai.

Check the policies before announcing the launch. This is the most common reason Lara does not reach people.

If your organisation has different policies per group, verify each group separately.

Keep a record of which policy was changed and when.

Applying the policy to one group and assuming it applies to the whole organisation.

Not waiting for propagation and concluding the integration failed.

Changing policies without coordinating with IT.

Why does Lara message some people and not others? Almost always because of different policies between user groups.

Do I need to reinstall the app after changing a policy? No, but you need to wait for propagation.

Is the Spanish version identical? Yes. Keep both aligned.